Average Reviews:
(More customer reviews)I ordered this machine when I was on a business trip and never got a chance to fully test all of the ports and connections on this machine.
When I got home and wanted to use the DisplayPort to connect to my monitor, I realized that ASUS had shipped me a machine with an issue. I thought no problem, I am an IT geek, I can figure this out.
I have attempted to reload all the drivers that pertain to the two Video Cards on my B43J machine. The one thing holding me back is that the ASUS website does not actually have the Intel Driver available for my model of Laptop on their website. I checked the Intel Website, and they detect that I have and ASUS machine and advise that ASUS has customized this driver for use on this machine. Since my laptop uses the Intel Driver for low power consumption and the ATI driver for when it is plugged in, this sounds very reasonable.
So I' broke down and called the ASUS customer support. On both occasions I have got an agent in training who knows very little about computers and who likely has only been on the ASUS customer support site for less than 10 minutes. On the first call, I was asked to mail in my laptop for service and best case scenario they would have it fixed and likely re-loaded with the factory software in two weeks.
While I think the build quality of the case and hardware is 100 times better than the Dell that I just passed off to the in-laws, I miss the support that Dell has to offer. What good is a computer that has a video display that supports some large high-res monitors if you can't actually hook it up to a monitor?
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